Terms of service

At Bpermanent, we are committed to delivering the highest quality in aesthetic and permanent makeup treatments in a professional, hygienic, and respectful environment. We aim to be fair and understanding with our clients while also protecting the time and resources of our practitioners. By booking and attending an appointment with us, you confirm that you have read, understood, and agreed to the following Terms of Service.

1. General Clinic Policies

• Free Consultations – due to occasional no-shows, we require a small £5 payment to secure your visit. This fee will be refunded or used towards your treatment if you attend your consultation or undergo any treatment at our salon. Thus, consultations at our salon are still FREE.
• Treatment room access: Only the client receiving treatment and authorised staff members are permitted in the treatment room.
• Age restriction: No one under the age of 18 may be in the room during the procedure due to insurance regulations.
• Treating minors: We are unable to treat minors under the age of 18 without parental consent and a signed note from a medical doctor.
• Cancellations under 48h: We understand that unforeseen circumstances may arise. However, if you are unable to attend your appointment and provide less than 48 hours’ notice, your booking deposit will be retained in line with our cancellation policy. See section 2 below.
• Illness or antibiotics: If you are unwell or currently taking antibiotics on the day of treatment, the appointment will need to be rescheduled, and your booking deposit will be retained.
• Pregnancy and breastfeeding: If you are pregnant or breastfeeding, you must wait 6 months after giving birth or 6 months after finishing breastfeeding before undergoing any treatment.
• Heart conditions and pacemaker: Clients with heart conditions or a pacemaker must provide a doctor’s note. If the note is not provided on the day, the appointment will be rescheduled, and the booking deposit will be retained.
• Blood disorders: Clients with haemophilia or other blood disorders must also provide a doctor’s note. Failure to do so will result in the appointment being rescheduled and the deposit retained.
• Thyroid conditions: If you are currently taking thyroid medication, treatment can proceed, but results may vary.
• Accutane or acne medication: Clients who have taken Accutane (or similar acne medications) within the last year must not undergo any treatment without a doctor’s note confirming the end date of medication use. No note = no treatment, and your deposit will be retained.
• Medication disclosure: A full list of medications and supplements (including vitamins) you are currently taking must be disclosed before treatment.
• Fish oil: Please avoid taking fish oil for 2 weeks before your treatment.

2. Booking, Cancellation & No-Show Policy

• Deposit policy: A non-refundable Booking Fee (deposit) is required at the time of online booking. The remaining balance is payable after the treatment by card or cash in the clinic.
• Less than 48h notice: If you provide less than 48 hours’ notice to cancel or reschedule, we will attempt to fill your appointment. If successful, your Booking Fee may be transferred to your next appointment. If unsuccessful, the Booking Fee will be retained, and a new one will be required to rebook.
• Late arrivals: If you are more than 10 minutes late, the technician may not be able to proceed with your appointment. This will be treated as a missed appointment, and your Booking Fee will be retained.
• No-shows: Failure to attend your appointment without notice will result in the full loss of your Booking Fee.
• Plan your visit ahead: We strongly advise checking travel schedules and allowing extra time to arrive in Preston early to avoid being late.
• Respect for others: Out of consideration for other clients and your practitioner, please always plan ahead and arrive on time.
• Booking privileges: Repeated no-shows or late cancellations may result in the loss of future booking privileges.
• Missed prepaid sessions: If a client misses two or more prepaid sessions without appropriate notice, the missed sessions will be forfeited, and no refunds will be issued.

3. Permanent Makeup (PMU) – Treatment Conditions

• Cold sores: If you are undergoing a lip treatment and have a history of cold sores, you must take prescribed antiviral medication 7 days prior and 7 days post-procedure. Please note, this does not guarantee prevention of an outbreak.
• Shingles: Clients who have had shingles on the face cannot be treated.
• Skin conditions: Clients with eczema, psoriasis, or dermatitis in or around the brow area may experience suboptimal healing or pigment retention.
• Moles: We cannot tattoo over moles. If a mole is located in your brows or lips, a gap will remain.
• Piercing scars: Scarring from brow piercings may cause pigment not to retain properly or to migrate.
• Autoimmune disorders: Autoimmune disorders may affect pigment retention and overall healing results.
• Exercise: Frequent physical exercise may lead to faster pigment fading due to sweat and salt production.
• Sun exposure: Sun exposure before or after your treatment can negatively affect healing and colour results. Avoid tanning 4 weeks before and after.

4. Consent & Confirmation

• Agreement: Submission of your booking confirms that you understand and agree to these Terms of Service.
• Honesty: You also confirm that you have provided full and honest information regarding your health, medications, and any medical conditions relevant to your treatment.

5. Additions for Aesthetic Medicine Treatments

• Allergies: If you have a history of allergic reactions to topical or injectable products (e.g. hyaluronic acid, lidocaine, serums), please inform us in advance. A patch test may be required.
• Photos: As part of our service, we may take before/after photographs for your treatment record.
• Results: Individual results vary depending on lifestyle, skin condition, and adherence to aftercare. We do not guarantee identical outcomes for all clients.
• Aftercare: Clients are responsible for following all aftercare advice given verbally and in writing. Failure to follow aftercare may compromise your results.

If you have any questions or are unsure whether you’re a suitable candidate for treatment, please contact us before booking. We are here to support your safety, comfort, and satisfaction at every stage of your journey.